I do not live in the Canada; does your company ship internationally?
Currently, we are able to ship to Canada and the Lower 48 States
What is your refund policy?
If you receive defective items, POPS will be happy to replace them at no charge.
When are orders shipped?
Orders placed before 1 PM EST (Monday - Friday excluding holidays) will ship out the same day. Orders placed after 1 PM EST will ship out the following day
How long does shipping take?
Depending on your location, it can take 1-5 business days. For the estimated # of days, please proceed to checkout and enter your full shipping address. Allow the page to auto-update once the address has been entered and it'll display the estimated number of days to arrive to you.
Example # A: If you place your order before 1 PM EST on a Monday and shipping states 1, you will receive it on Tuesday.
Example # B: If you place your order after 1 PM EST on a Monday and shipping states 1, you will receive it on Wednesday
Do you provide tracking information?
Yes, you will first receive an immediate confirmation email once the order has been placed. You'll receive a separate email with tracking information once the order has been picked & shipping has been arranged.
Do you charge for shipping?
All orders placed online receive free shipping. No Minimums.
Are you open to the public?
Yes
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Labour strike at the port of British Columbia finally came to a conclusion on November 14th.
Although operations have resumed, due to the work stoppage, our restock shipment delivery has been delayed until November 30 to December 4th pending further updates.
In stock items to ship first followed by back ordered items once the shipment arrives.
Please note that we do not use Canada Post. Delivery times will remain unaffected with our couriers.
Thank you for your patience as we work with CN rail to expedite the shipment quickly as possible.
